This worksheet was designed to serve as a guide to performance reviews for the foundation skills.  It is available in the online WBLP screens and here as a printable copy.

Check all the statements that apply and then look at the point values to obtain a suggested rating. This is a suggestion only, since there may be other factors that you want to consider. Note that in the WBLP rating scale a rating of '3-Competent' is a basic rating for performance that demonstrates the foundation skills. Ratings of '4-Proficient' and '5-Advanced' are used when the participant exhibits extra initiative and/or uses these skills to achieve positive outcomes for the organization.

FOR THE PAPER WORKSHEET: Start with a rating of 3.  If one or more items with a +2 point value are checked, the rating becomes a 5.  If one or more items with a +1 point value are checked, the rating becomes a 4.  If one or more items with a -1 point value are checked, the rating becomes a 2. If one or more items with a -2 point value are checked, the rating becomes a 1.  If several items are checked, you may combine the point values to obtain an estimated rating.  THESE ARE SUGGESTIONS ONLY and should be a guide to thinking about the evaluation.

 

OPTIONAL FOUNDATION SKILLS SCORING RUBRIC


Attendance and Punctuality

[ ] Does not communicate with supervisor about absences or does not follow organizational policy about attendance, and needs to have a plan for improving attendance and punctuality. (-2)

[ ] Does not return from breaks promptly (-1)

[ ] Frequent absences or late arrival affect quantity and quality of work. (-1)

[ ] Arrives and leaves on time. (0)

[ ] Follows guidelines for time off and vacation. (0)

[ ] Properly notifies supervisor about absences or requested schedule changes. (0)

[ ] Is reliable and shows commitment to co-workers and to the team through consistent attendance and punctuality. Shows an understanding of consequences to employer and co-workers when absent. (+1)

[ ] Is flexible about scheduling where appropriate. (+2)

[ ] Plans appropriately when taking time off. Plans outside commitments to minimize impact on work schedule. Finds a co-worker to fill shift if appropriate. (+2)

Workplace Appearance

[ ] Is not adhering to company expectations e.g., poor personal hygiene, provocative dress, accessories, or visible tattoos, and needs to have a formal plan for improving workplace appearance. (-2)

[ ] Is attempting to develop habits of professional workplace appearance; is usually but not consistently dressed appropriately for the workplace. (-1)

[ ] Is correctly/appropriately attired for position and duties, e.g., clean and neat appearance, wearing appropriate safety gear, proper I.D., footwear, and adheres to company expectations. (0)

[ ] Consistently dresses appropriately for position and duties and, where appropriate, takes initiative to dress like professional/fulltime/non-student employees. (+1)

[ ] Sets a good example by being a good role model and influencing others to dress appropriately. (+2)

Accepting Direction and Constructive Criticism

[ ] Upon receiving feedback, exhibits negative reaction, such as rolling eyes or sighing and needs to have a formal plan for improving performance. (-2)

[ ] After receiving feedback, does not change the behavior or work performance. Needs to have a formal plan for improving performance. (-2)

[ ] Has reacted defensively or expressed concern that work-related feedback feels like a personal attack. (Note: It is helpful to "depersonalize" feedback and realize that it is work-related and not personal.) (-1)

[ ] After receiving feedback, gives excuses why they cannot make the suggested improvement. (-1)

[ ] Upon receiving feedback, does not show any expression or reaction (somewhat expressionless). (-1)

[ ] After receiving feedback, changes behavior based on feedback. (0)

[ ] Upon receiving feedback, makes affiming gestures - nods, smiles, takes notes – to indicate understanding. (0)

[ ] Asks questions to clarify understanding of feedback. (+1)

[ ] Suggests alternative methods to follow direction based on learning style or personal strengths (self advocating). (+2)

[ ] After receiving feedback, develops new strategy to improve area in question. (+2)


Motivation and Taking Initiative

[ ] Does not follow instructions or respond to directives. Needs to have a formal plan for improving performance. (-2)

[ ] Needs frequent feedback and direction or redirection (-1)

[ ] Does not take initiative. (-1)

[ ] Able to manage time and prioritize tasks. (0)

[ ] Shows enthusiasm for work. (0)

[ ] Sees projects through completion. (0)

[ ] Checks work for quality and accuracy. (0)

[ ] Works independently when supervisor is not available. (0)

[ ] Self motivated and/or takes on a leadership role. (+1)

[ ] Anticipates what needs to be done next. (+1)

[ ] Demonstrates innovative thinking. (+2)


Understanding Workplace Culture, Policy and Safety

[ ] Does not adhere to workplace rules and procedures. Needs to have a plan for formally reviewing workplace policy and safety guidelines. (-2)

[ ] Actions are sometimes out-of-place in workplace culture (such as being bossy or going overboard with projects) (-1)

[ ] Adheres to all safety regulations (0)

[ ] Respects confidential information. (0)

[ ] Displays ethical behavior in use of time, resources, computers, and information. (0)

[ ] Displays understanding of the mission of the organization and/or department. (0)

[ ] Follows example of staff behavior in areas such as computer use, use of time, and workplace behavior. Exhibits mature, appropriate behavior. (0)

[ ] Takes initiative to learn about the organization and to understand own role in the organization. (+1)

[ ] Asks for additional training/development. (+1)

[ ] Exhibits understanding of unwritten workplace culture. (+1)

[ ] Displays cultural competence; works respectfully and effectively with people of different ages, cultures and experiences. (+2)

[ ] Takes initiative to inform supervisor of safety or confidentiality issues. (+2)

[ ] Learns about all aspects of the organization and acts as an integral member of the organization. (+2)

[ ] Develops positive mentoring and collaborative relationships within work environment. (+2)


Speaking

[ ] Needs to have a plan for improving workplace communication skills because of issues of inappropriate or disrespectful communication. (-2)

[ ] Is developing workplace communication skills. May need to work on communicating concisely, using appropriate volume (not too loud or soft), using appropriate tone, using workplace-appropriate language or making self understood. (-1)

[ ] Communicates clearly and uses language appropriate to the workplace both in person and on the phone. (0)

[ ] Communicates courteously in greeting and carrying on conversations with customers and co-workers. (0)

[ ] If communicating in a language other than one's own first language (whether English or another language), communicates clearly and effectively at a pace, volume and vocabulary level that is appropriate and comfortable. (0)

[ ] Uses alternative methods of communication where appropriate. (+1)

[ ] Takes initiative to learn the vocabulary of the workplace and to build workplace communication skills. (+1)

[ ] Expresses complex ideas in an organized and concise manner. (+1)

[ ] Uses effective communication skills in teaching others, leading, persuading, selling, negotiating and/or other workplace roles. (+2)

[ ] Presents effectively to groups, customers, supervisors or other audiences, using a well-organized format and clear, concise language. (+2)

[ ] Is multi-lingual and is able to support the work of the organization by speaking more than one language. (+2)

Listening

[ ] Is indifferent to communication and needs to have a plan for improvement. Does not focus on the meaning of exchanges or may exhibit negative, disrespectful and/or defensive behaviors. (-2)

[ ] Pays attention to workplace communication, but may have issues with interrupting, not letting a speaker finish and/or being distracted. (-1)

[ ] Focuses attentively, makes eye contact or other affirming gestures, confirms understanding, and follows directions. (0)

[ ] Shows initiative in improving own communication skills, by, for example, asking follow-up questions of speaker in order to confirm understanding. (+1)

[ ] Shows initiative by understanding own learning style and seeking instructions in a format that works best (such as oral, written or visual instruction). (+1)

[ ] Through attention to detail, is able to pass on information to others effectively. (+2)

[ ] Pays careful attention to communication and is able to apply complex information to later work and to generalize and transfer information to other settings or situations. (+2)

Interacting with Co-Workers

[ ] Needs to have a formal plan for improving performance because of issues such as acting in a bossy or confrontational manner, actively getting involved with gossip, or communicating or sharing information about inappropriate or sensitive topics. (-2)

[ ] Does not maintain the personal and professional boundaries appropriate for the workplace. (-1)

[ ] Shows understanding of workplace policy around use of electronic social networking, cell phones and texting. (0)

[ ] Respects others - greeting when appropriate and time is right. (0)

[ ] Uses appropriate language in all workplace communication, circumstances and/or settings. (0)

[ ] Is willing to share knowledge and skills. (0)

[ ] Is aware of cultural backgrounds of co-workers and acts appropriately and respectfully. (0)

[ ] Is able to differentiate and communicate in multiple environments and with different audiences, such as a variety of departments, levels of the organization, co-workers and internal and external customers. (+1)

[ ] Stays focused on work tasks and does not participate in negative topics or excessive personal conversations. (+1)

[ ] Shows initiative to understand role in organization and to demonstrate teamwork. (+1)

[ ] Demonstrates confidence in interacting with supervisors and co-workers. (+1)

[ ] Supports co-workers verbally in a positive way. (+2)

[ ] Builds relationships and shows understanding of networking. (+2)

[ ] Independently identifies ways to assist co-workers and follows through. (+2)

[ ] Trains other new hires or interns. (+2)

[ ] Acts as a peer mentor. (+2)