The performance review section of the WBLP includes boxes for writing goals and comments.

An important part of any summer job experience or an after-school job or internship is the formal and informal mentoring received from supervisors.   Here are some thoughts about effective advice and feedback.

Good advice and feedback….

  • Is honest and realistic
  • Recognizes what is going well as much as what needs to be improved
  • Is focused on work-related situations
  • Focuses on results and outcomes
  • Does not “label” the person
  • Does not make predictions about future success or failure
  • Focuses on how the person can improve
  • Makes the person feel at ease
  • Is given in private as opposed to a public setting
  • Helps the person to engage in problem solving
  • Maintains dignity
  • Is factual — and helps the intern or employee to connect the facts with ideas about future improvement

When writing goals and comments:

  • Be brief and clear
  • Combine positive and corrective feedback
  • Focus on future actions and opportunities to learn and improve

When giving feedback verbally:

  • Ask questions to help the participant think about solutions
  • Briefly explain your workplace’s expectations and point out the reasons for these
  • Suggest simple strategies, using “I’ statements or “you might try” rather than “you should” or “you shouldn’t”
  • Describe ways that you or other co-workers or staff have solved a similar problem or approached a similar situation
  • Ask questions about the future – is there anything the student/intern/employee would like to learn or explore next?

For example:

  • “It’s important for us to get all the prep work done before the lunchtime rush, so that lunchtime goes more smoothly.”
  • “All staff need to be here by 8:30 so that we’ll be ready for customers by 9:00.”
  • “You can try taking an earlier bus in order to be sure to arrive at 8:30.”
  • ”If a customer is angry about something, you can often defuse the situation by sympathizing with their frustration. You might read [a company handbook or a recommended book] for ideas about dealing with customer complaints.”
  • “Have you noticed any particular situations in which the campers [children] have the most trouble?”
  • “What did you like best and least about this summer?”
  • “Did you learn anything this summer about what you do or don’t want to do in your future career?”
  • “Will you be taking any classes related to [career topic] this year?”

For ideas about what to write, see the tips and examples on the skillslibrary.com website at http://skillslibrary.com/wbl/goalscomments.asp

You might also get ideas for setting goals from the optional rubric worksheet.  (Read more....)